Shipping & Delivery

SHIPPING INFORMATION

All orders placed on-line before NOON are normally dispatched the same day (excluding weekends or bank holidays). After NOON orders will be dispatched on the next working day, We aim to achieve this 100% of the time, but there are always occasions where this won’t be possible. If you are desperate for an item, please call us and we will, as always, do our best to help.

SHIPPING RATES

  • Shipping rate should be selected at checkout and are inclusive of VAT.
  • The shipping rates are only a portion of what Grace Natural Pet Foods pays.

DELIVERY INFORMATION

  • We use DPD as our courier, please contact us if DPD is not appropriate for your area, we are happy to discuss and find a solution.
  • Delivery times stated below exclude impacts of pandemics, natural disasters, major road closures and any other external conditions that cannot be controlled by Grace Natural Pet Foods or the Courier.
  • Offshore deliveries are also subjected to ferry schedules and weather conditions.
  • If after 2 delivery attempts or 4 working days after shipment, please contact us, we will help to trace your order. Delivery will be attempted a few times before the order is returned. 

DELIVERY INSTRUCTIONS

If you request a ‘Leave Safe’ then you are fully liable and responsible for the order. Grace Natural Pet Foods will not accept any liability for lost or missing goods. We would encourage you to download the DPD app, where you can track your order and apply any of the instructions below.

COURIER INSTRUCTION LIST

  • Collect from a DPD pick-up shop
  • Leave in a safe place
  • Deliver and sign by a neighbour
  • Deliver to a business address
  • Change delivery address
  • Change delivery date
  • Leave delivery instruction
  • Return to sender
  • Upgrade delivery

The postcodes below have been provided by DPD, but the list is not limited, we reserve the right to increase the postage costs before the order is shipped. All changes would be discussed and approved with the customer in advance of the shipment.

SHIPPING: DELIVERY, RATES, WEIGHTS

Postcode / Area

Delivery Times

Shipping Rates

Max Weight Per Order

Examples

England, Wales & Southern Scotland.

Excludes Highlands & Islands

1 – 2 Working days

Standard charge of £4.99 for orders up to £49

FREE for orders of £49 or over

 

 For a Pallet up to 750kg please contact us

n/a

Scottish Highlands & Islands

including, but not limited to, the following postcodes –

IV1-39,

IV52-54,

IV63,

KW1-14,

PA21-40, PH19-26, PH30-41, PH49-50

HS1-9,

IV40-51,

IV55-56, KA27-28, KW15-17, PA20,

PA41-49, PA60-78, PH42-44,

ZE1-3

2 – 5 Working days

 

ONE BOX

Standard charge of £9.99

  

TWO BOXES 

Standard Charge of £19.99

 

 

 

 

 

THREE BOXES 

Standard Charge of £29.99

 

Up to 26kg

(1 Box MAX)

 

 

27kg to 44kg

(2 Boxes MAX)

 

 

 

 

 

 

45kg to 59kg 

(3 Boxes MAX)

 

2 x 12kg fits into one box

 

 

 

2 x 15kg (30kg, Twin) fits into two boxes. 

Healthy & Safety has weight restrictions on the MAX weight of one box.

 

 

3 x 15kg (45kg) fits into 3 boxes

Offshore

Channel Islands

Isle of Man

Isle of Scilly 

 

 

 

 

 

 

 

 

2 – 5 Working days

ONE BOX

Standard charge £9.99

 

TWO BOXES 

Standard Charge of £19.99

 

 

THREE BOXES 

Standard Charge of £29.99

 

Up to 26kg

(1 Box MAX)

 

  

27kg to 44kg

(2 Boxes MAX)

 

 

 

45kg to 59kg

(3 Boxes MAX)

 

 

 As above

Europe, NI & ROI

Please contact us for rates on 0800 310 1015

For pallet orders please call us on 0800 310 1015.

 

 

STOCK SUBSTITUTION

Occasionally where you have ordered a 12 kg bag we may send you 6 x 2 kg, or if you have ordered a 2kg bag, we may send you 4 x 500g bags, this is a way we control stock levels and continue to provide the very best service to our customers. We will contact you before we apply stock substitution.